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100% Money Back Guarantee

If you are not completely satisfied with the value you receive from our trainings, just let us know and we will provide you with a refund in accordance with our policies listed below.

Public Training Sessions

If for some reason you are not able to attend a public in-person session for which you registered, the following refunds will be granted. You may always transfer your registration to a future training session, or transfer to someone else in your organization.  If you do not cancel and you do not attend, you are responsible for the full registration fee.

More Than Two Months in Advance: You will receive a full refund, less a $195 administrative processing fee.

Two Months in Advance: You will receive a 50% refund on the registration price.

One Month or Less: You will not receive a refund, but may transfer your registration to someone else from your organization, or transfer to a future training session.

Cancellation of Public Training Session:  We make every effort to run all of the scheduled programs as advertised. In the instance that we do cancel or reschedule an event we will give you as much advance notice as possible. Your registration can be either transferred to another training session or refunded if we cancel the event. We are not responsible, however, for penalties incurred as a result of discount hotel reservations or air fare purchases.

On-Demand Training Sessions

If you are not completely satisfied with the value you receive from one of our on-demand trainings, just let us know within 30 days to receive a refund.

In-House Training Sessions

In the event of a cancellation caused by Mefford Associates, the Client will incur no expenses and Mefford Associates will receive no compensation.  Deposits and prepaid expenses will be returned within 10 business days of delivery of written notice.

Mefford Associates offers clients the right to cancel scheduled events, providing written notice is received 30 calendar days before the course is scheduled to occur.

Clients may be charged any incidental costs incurred at the cancellation date, including airfare and airline cancellation fees, etc...  Cancellations made after that time will result in forfeiture of the deposit.  Changes to dates or scope of services made after 30 calendar days will result in an additional fee of $500 per day, plus expenses incurred for adjustments to travel arrangements.